CHARLES OGUNDIYA
IT Support Engineer/Analyst
Hello, I’m Charles Ogundiya. With over 10 years of experience in IT technical support, I am a proficient and reliable field service engineer at a leading provider of IT services and solutions.
I have earned multiple certifications that demonstrate my skills and knowledge in cloud computing, cybersecurity, network administration, and troubleshooting which are as follows;
*CompTIA Cyber Security Analyst – CySA+
*Microsoft Security Compliance and Identity Fundamentals
*Microsoft Azure Fundamentals
*CompTIA Security+
*IBM Cybersecurity Analyst Professional
*EC-Council – In the Trenches: Security Operations Center
*IBM Security Analyst Fundamentals
*CompTIA Network+
*CompTIA A+
As a senior field service engineer, I work remotely to install, configure, update, and repair computer hardware, software, printers, mobile devices, and other peripherals for various clients, including Sanlam, a major financial services group. I also manage firewalls, VPNs, M365, and Active Directory, and provide customer support and training.
I am passionate about self-development and learning new things, and I aspire to become a security analyst who can protect data and systems from cyber threats. I enjoy working in a team and as an individual, and I believe in boundless and endless potentials.
A little
about me
I am technically skilled IT Support Engineer with a strong technical background who possesses self-discipline and ability to work with minimum supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.
What SOLUTION CAN I OFFER YOU?
infrastructure services
In today's fast-paced digital landscape, a robust IT infrastructure is crucial for business success
Digital innovation
I'll help you to Unlock Your Competitive Edge to Navigate the future of technology with confidence.
artificial intelligence
Leverage AI to uncover hidden patterns, predict outcomes, and make data-driven decisions.
cyber security
Safeguarding your business's digital assets from malicious attacks is crucial for survival and success.
cloud services
Unlock efficient data processing and amplify business productivity with my tailored storage and computing solutions, designed to meet your unique needs and drive success
IT professional services
Let's Unlock Your Business Potential Together. Contact me to discover how my IT Professional Services can empower your business
My experence
IT Business Consultant
MacinFix Repair Specialist Pty
- Provided 1st and 2nd Level IT support mainly for SLA Clients onsite or remotely sorting out IT issues/problems on PCs, Laptops and Printers.
- Identify areas where IT solutions can improve business operations and productivity.
- Work with clients to understand their business goals, processes, and technology.
- Recommend IT solutions (software, hardware, or systems) that align with business needs.
- Communicate IT solutions clearly to non-technical users and offer training or support as needed.
- Prepare reports, presentations, and documentation for clients detailing IT solutions, costs, and benefits.
- Manage timelines, budgets, and resources, ensuring the project is delivered on time and within budget.
Field Service Engineer
Sanlam.
- Provided end user support onsite or remotely sorting out IT issues on Desktop PCs, Laptops and Printers.
- Handled users’ Desktop PCs, Laptops build / rebuild, installations and configurations.
- Applied operating system and network updates and configuration changes.
- Providing support needed either onsite or remotely for server or network failure.
- Diagnosed hardware and software problems, and replaced defective components.
- Troubleshooting and showing descriptive steps taken to resolve an issue
- Provided support to multiple customer environments which often involve an ever-changing IT landscape
- Providing Virtual Private Network (VPN) support using Pulse secure application.
- Troubleshooting IT and VPN related issues
- Providing Firewall application support using Zscaler.
- Providing Microsoft 365 support to users
- Providing Multi-Factor Authentication (MFA) support to VPN users.
- Managed Users’ Microsoft Accounts
- Added computers and users onto the correct OU on Active Directory, ensuring that they are in the correct domain as well as assigning users with appropriate privileges (as per company policy).
- Assisting Level 1 and Level 2 Support team members with complex tasks.
- Ensuring that data captured on system incident or task is accurate and according to ITIL standards
System Engineer 3g/4g admin
Sanlam.
- Requesting and uploading RICA documents to the CM Workflow.
- Attending and adhering to the PMO project deadlines where 4G is required.
- Testing 4G modems and MTN/Vodacom SIM cards before issuing the items.
- Communicating with clients with regards to data usage.
- Precise updating of client information onto the MM3 system.
- Handling SRS requests (new, transfer and retire of 4G workflows).
- Handling Unicentre requests/incidents (fault logging with vendors and maintaining close working relationships with Gijima).
- Troubleshooting and resolving issues.
- Troubleshooting and showing descriptive steps taken to resolve an issue.
- Ability to provide support to multiple Customer environments which often involve an ever
- changing IT landscape.
- Writing accurate and descriptive fault reports when required.
- Providing first line contact to the Vendor, Service Desk including L2 support to Field Service Engineers when required – Gijima (escalation initiator).
- Conducting a monthly stock taking exercise and ordering new stock as well as logistics arrangements.
- Terminating contracts on request.
- San-Guest Wi-Fi Account Administrator.
IT Migration Engineer
Sanlam.
- Implementing SCCM rollout for Sanlam/Santam Head Office and other branches as well as client installation, software distribution, remote control, and resolving other SCCM issues.
- Working in a team, providing support for imaging, configuration and migration of 5000+ users’ workstation from Windows 7 operating system to Windows 10 platforms, ensuring all data, files and folders’ migrations are completed efficiently and with minimum interruption of operations.
- Creating and verifying Data backups.
- Upgrading/Rebuilding Desktop PCs and Laptops.
- Adding computers and users onto the correct OU on Active Directory, ensuring that they are in the correct domain as well as assigning users with appropriate privileges (as per company policy).
Customer Support Engineer
Philip Morris International.
- Attending to service requests logged via Service-now (SNOW)
- Contacting clients to keep them updated with the call logged
- Preparing (image) for new computers/laptops
- Upgrading/Rebuilding Desktops and Laptops
- Fixing Desktops, Laptops and Printers hardware and software problems
IT Support Technician
Precision Networks.
- Providing 1st and 2nd Level IT support mainly for SLA Clients onsite or remotely sorting out IT issues/problems on PCs, Laptops and Printers.
- Handling Clients’ PCs, Laptops build / rebuild, installations and configurations.
- Applying operating system and network updates and configuration changes.
- Providing support needed either onsite or remote for server or network failure.
- Diagnosing hardware and software problems, and replace defective components.
IT Technical Support Facilitator
BCS Academy (054-707 NPO) .
- Conducted and facilitate outcome based training on IT.
- Prepared learners for assessment and Conduct formative assessments.
- Ensured that assessments are informed by outcomes of specific unit standard.
- Ensured that learners are theoretically and practically competent.
- Maintained learner’s portfolio of evidence.
- Prepared manual for learners.
My education
University of South Africa – Cape Town
Advanced Information Security
IBM Course (Offered by Coursera)
Cybersecurity Analyst Professional Certificate
Cisco Networking Academy Course (Offered by Cisco)
Introduction to Cybersecurity
IBM Course (Offered by Coursera)
IT Fundamentals for Cybersecurity Specialization
RASERVICE – Notebook, Tablet, Desktop & Workstation Authorized Technician
Lenovo Learning for Service Engineers Course (Offered by Lenovo)
University of South Africa - Johannesburg
National Certificate in Designing & Implementing Telecommunication Networks
Cornerstone HR – Randburg, Johannesburg
National Certificate in Call Centre Training
JIC-SYSTEM Training College
National Diploma in Computer Operations & Engineering